Privacy Policy

We appreciate your trust in us

Privacy Policy

 

The website you have visited is operated by and on behalf of Nursing Home Ratings Inc. (“NHR”). NHR is committed to protecting your privacy and the comfort and best interests of our customers are the most important aspects of our business. We appreciate your trust in us.

We encourage you to read this Policy carefully when using this website or services or transacting business with us. By using this website, you are accepting the terms set out in this Policy. If you are not in agreement with any of the terms set out in this Policy please do not use this website or submit any personal information to us.

Policy covers only the information collected on this website. Sites that link to or from this website, and sites hosted by our various partners, are not covered by this Policy. We encourage you to read the privacy policies of every site that you link to from this website. To ensure your comfort, this Policy is linked to every page where we ask for information on our website.

Change to the Policy
We are continuously improving this website and our services to you including, without limitation, any terms, policies or notices incorporated herein by reference, without prior notice. Such changes, modifications, additions or deletions shall be effective immediately upon posting unless otherwise indicated. We will not separately notify you that changes have been made, regardless of the scope and importance of the changes. You agree to visit this web page (or such other page accessible by clicking on the Privacy Policy link in the footer of this website) periodically to be aware of and review any such changes. Changes to this Privacy Policy will be effective upon posting. By continuing to use this website after changes are posted, you are deemed to be aware of the changes and agree to them. Our fundamental commitment to your privacy and the principles of this document are at the heart of our business and will not be changed. The principle behind this Policy and our business is that we only collect personal information with your knowledge and consent.

Policy Statement
This website has the potential to connect those looking for care for the elderly, disabled, or fully abled, with service professionals in a number of industries. We endeavor to protect our users’ private information to the greatest extent possible, but we cannot provide an absolute guarantee, and users acknowledge that personal information or private communications posted on the internet may not always remain private.

Children / Minors
Any individual, who has not yet attained the age of 18 or the age of minority in their province of residence, if different, is not eligible to use this website. We ask that such individuals refrain from submitting any ratings and reviews of Service Providers.

Use of Personal Information
As indicated above, we will use personal information obtained for the purpose of operating the website and providing the services requested. This includes sending communications regarding your use of the website, services or your account and responding to your inquiries. This also includes allowing you to leave postings in certain sections of the website. You understand and agree that to the extent you include personal information in a posting; such personal information will be posted on the website and will be accessible to other users of the website.

We may contact you via e-mail about services or other features of the website or send you updates about the website and the services, including, newsletters and bulletins. We may also contact you, from time to time, via e-mail about products and services of other members of the website or other third parties. You may at any time opt out of receiving future communications by clicking on the opt-out hyperlink shown in such e-mail, at which time your request will be noted and you will be removed from the relevant distribution list within a 30 day period.

Friend/family members’ information
If you send a tip to a friend or family member, their information will never be sold, shared or rented. We will use the information gathered only to e-mail the newsletter, tip or special offer that you choose to send. Unless the recipient visits our website and personally registers to become a member, his or her information will not be added to our active mailing list, but will only be retained in our database for accounting and current or future customer service purposes.

Ratings
We ask our users to provide “Ratings”, or feedback, about their experiences with the service professionals in our network. We also ask our users to provide general feedback and testimonials. By providing any such Ratings, feedback or testimonials, users consent to our use, publication and distribution of such content, with no compensation.

Service professionals consent, by choosing to use our website and services, to the publication and distribution of Ratings which our users have provided regarding their businesses.

Surveys and Contests
We may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary. If we choose to use a third party in administering any such contest or survey, that third party may be granted access to participants’ information.

Service Professionals’ Information
This Policy only applies to the extent that we collect or otherwise obtain personal information about an individual. Accordingly, this Policy does not apply to business information or information about businesses.

Service professionals may enroll in our service online and create accounts for the website by providing valid names, e-mail addresses, addresses, postal codes and confirmation that they have reached the age of majority in their province of residence. A valid telephone number is also required. Please note that to the extent you provide us with a business address which is not your home address and/or business e-mail address, such information is not considered as personal information and is therefore not subject to this Policy.

Financial Information
In order to process transactions, such as a purchase of any membership, we may collect financial information (such as your credit card number and expiration date, PayPal account particulars and the like), depending on the method of payment you choose. Such information is then forwarded to our payment gateway for processing.

Use of Personal Information
As indicated above, we will use personal information obtained for the purpose of operating the website and providing the services. This includes sending communications regarding your use of the website, services or your account and responding to your inquiries. This also includes allowing you to leave postings in certain sections of the website. You understand and agree that to the extent you include personal information in a posting; such personal information will be posted on the website and will be accessible to other users of the website.

We may contact you via e-mail about services or other features of the website or send you updates about the website and the services, including newsletters and bulletins. We may also contact you, from time to time, via e-mail about products and services of other members of the website or other third parties. You may at any time opt out of receiving future communications by clicking on the opt-out hyperlink shown in such e-mail, at which time your request will be noted and you will be removed from the relevant distribution list within a 30 day period.

If you sign up for our free membership program or our paid membership service, you will receive multiple communications from us with respect to and in conjunction with the operation of this website and the delivery of services. Other ways we contact members of our service professional network are via fax, and/or cell text (SMS) messaging. Members can designate and opt-in on our website or by contacting customer service to receive communications in one or more of these formats.

Announcements
We may occasionally need to send out service-related announcements. Users may not opt-out of these communications, although they retain the right to deactivate their accounts at any time, upon which such service related announcements will cease.

Traffic to your website
To drive traffic to your website and to make your website easier to find, we will disclose keywords about your business, your business name, general and specific description about your business, information about your location, and information about your products and services to third-party services and to the general public.

Promotional Communications
We send all new registrants an e-mail to verify usernames and passwords. Existing users will occasionally receive information on our services, products and special deals as well. We offer all users the opportunity to opt-out of these communications.

Our Commitment to Your Security
We use various technologies to collect information from your computer and about your activities on our website.

Information collected automatically.

We automatically collect information from your browser when you visit our website. Like most other websites, this website uses IP addresses to analyze trends, administer the website, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), track users’ movements inside the website, determine which site referred users to us, and gather very general demographic information, in the interest of better serving our users and streamlining our operations. IP addresses are not linked to personally identifiable information.

Log Files
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our website (such as Internet Explorer or Firefox), the time you visited our website and which pages you visited throughout our website. These log files are not linked to personally identifiable information of any user. By tracking this information, we are better able to analyze our users’ needs and improve our services and website.

Cookies
This website, like most other websites, uses cookies every time you visit our website. Cookies make your visit to our website more enjoyable. Cookies are used to remember information that you have already entered, for instance your password and preferences, so that you will not have to re-enter them every time you visit. We never use cookies to collect additional personally identifiable information about you. We use cookies only for your convenience and to enhance your visit to our website. They also tell us general information, such as which pages you’ve visited, so we can further customize the information you get from us. This will make our website more valuable to you, since the information provided will be tailored to your tastes. When you visit our website, we may assign your computer one or more cookies, to facilitate access to our website and to personalize your online experience.

Through the use of a cookie, we also may automatically collect information about your online activity on our website, such as the web pages you visit, the links you click, and the searches you conduct on our website. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website. You can also manually delete all cookie files from your computer whenever you choose.

Other Technologies
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our website. We also may include web beacons in promotional [or other] e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Information collected by third-parties
We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our website. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.

Who we share your information with

Except, as otherwise stated in this Policy we do not trade, rent, or share your personal information with third parties; we will not disclose any information that you ask us to keep confidential; and we will not disclose financial information unless you ask us to do so. In order to build the solutions for you, we may engage third parties to assist us, and, in connection with such assistance, we may provide them with personal information that you have provided and that is necessary for them to assist us.

Though we strive to preserve users’ privacy, we cannot ensure that users’ private communications and other personal information will always remain confidential. For example, we may disclose personal information when required by law or when we believe parties are misusing or attempting to misuse this website or our services.

We may disclose your personal information if we believe in good faith that such disclosure is necessary to protect and defend the rights or property of NHR or users of this website or our customers’ websites.

These situations might be:

  1. In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  2. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
  3. In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

How to manage your personal information and membership profile?

Managing your Updates
You may unsubscribe at any time from any Update (e-mail newsletter) and special e-mail promotional offers. This can be done at any time by visiting the My Account page on this website. When you receive any Update, and decide that you want to unsubscribe, simply click on the link provided at the bottom of the Update, or enter the URL into your browser window. This will take you to the unsubscribe page for that particular Update, where you can easily unsubscribe or change the frequency of that Update. These links appear on every Update for your convenience, so that you may choose which Updates to keep and which to cancel.

Personal information
In order to effect changes to your personal information, such as e-mail address, and password, please visit your account.

To the extent that our records are not accurate with respect to your personal information, please contact our privacy officer by e-mail at admin@InformedSenior.ca. We will make every effort to update your personal information in a timely manner.

We reserve the right to paraphrase, summarize, aggregate or compile feedback, ratings, reviews and/or testimonials and may edit these to correct typos, spelling and grammatical errors as well as obvious mistakes in terms of objective facts.

To the extent permitted by applicable laws, we reserve the right to deny requests to remove any business profile, referrals, or rebuttals to testimonials, ratings, reviews and/or testimonials from the website, including members profile information associated with any such business profiles, referrals, or rebuttals.

By creating an account, and by accessing and using this website and any service offered by or through this website, you hereby consent and agree to the practices described in this Policy, including, without limitation, the collection, use, disclosure, retention, storage and destruction practices relating to your personal information. Without limitation to the foregoing, you also agree to be bound by this Policy.

Exclusion of Liability
By using this website, you agree to assume all risks associated with its use. To the full extent permitted by law, NHR, its parent companies, subsidiaries, affiliates, agents, shareholders, directors, officers and employees shall not be liable for any direct, indirect, special, consequential or other damages arising from your use of or inability to use this website or any other websites linked to this website.

Governing Law
Any disputes arising from or relating to the use of this website shall be governed by the laws of Ontario and the applicable federal laws of Canada. A determination by a court of competent jurisdiction that any part of this Privacy Policy is unenforceable shall not affect the validity of any other provision.

Contact Us
If you have concerns or suggestions about our privacy practices, please contact us by email at admin@InformedSenior.ca.